“Nalen was exceptional – I had several issues, and we went through them one at a time. He listened, was respectful, took into consideration my years of experience with this boiler system. He tested out various possible dysfunctions, found problems, had the component with him to fix the stuck valve.
Then, we both problem-solved how to address an issue with the boiler when it just shuts off.
He knew his way around the whole boiler apparatus, plumbing and electrical, and helped problem-solve thermostat issues.
I told him I am highly impressed with his information base, his respectfulness and his ability to solve multiple issues.”
– Peggy S.